Credit card payments in favor of Contrast Adventure Norway are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as CONTRAST ADVENTURE on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an e-mail to firstname.lastname@example.org for all inquiries regarding your credit card payments and chargebacks.
Cancellation of booking
Any cancellation must be notified in writing by the person who made the booking. If you cancel your tour:
- more than 60 days prior to the start of your holiday, you will only be charged your 20% down payment.
- between 60 and 20 days, you will be charged 50% of the tour cost.
- less than 20 days before the start of your tour, you must pay the full tour price.
Changes or cancellation by us
Contrast Adventure Norway AS reserves the right to move or cancel tours / courses due to weather conditions, illness / injury among guides, or if it is not enough participants. The participants shall be notified as early as possible. If Contrast Adventure Norway AS cancel the tour/course, the customer will not be charged. If the weather conditions indicates that the tour is not feasible, participants will be offered alternative guiding tours / course.
In case of changes, you may cancel your tour. We will refund all payments made directly to us in respect of the tour cost. We will not refund any personal expenses you may have incurred as a result of your booking such as flight payments for land-only trips, travel insurance, equipment purchases, visas, vaccinations etc. Where a major change or cancellation arises from circumstances amounting to force majeure, we will endeavour to refund all sums as yet unpaid by us to our suppliers, however it is your responsibility to claim the remainder of any irrecoverable payments and charges from your travel insurance company.
Before the trip / course starts, all participants make themselves understood by and sign the declaration form. If the participant is under 18 years we must have parent's signature on this form. Each participant must evaluate whether he / she meets the requirements tour / course program sets. Accident insurance and travel insurance is participant's own responsibility.
Contrast Adventure Norway AS has taken out insurance for personal injury and equipment through Gjensidige Forsikring.
In the event of emergency medical rescue and/or repatriation from a trip by whatever means, the responsibility of such costs will be borne by the client. It is therefore essential that adequate cover is in place. We strongly recommend that you take out an insurance policy at the same time as booking and ensure that it is adequate for your needs.
All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment. We therefore recommend that your insurance policy includes cover for baggage and personal items.
Medical conditions & dietary requirements
If you are affected by an illness or medical condition, you must advise this at the time of booking or in advance of travel (if you did not have the illness or condition at the time of booking). Similarly you must advise us of dietary requirements at the time of booking.